01 Introduction
Grow Scale, LLC ("Grow Scale," "we," "us," or "our") provides Competitive Intelligence, Competitive Enablement, and Market Intelligence products and related services (collectively, the "Services"), available at growscalewk.com and through associated applications.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, evaluate or use our Services, or otherwise interact with us. By using the Services, you agree to the practices described in this policy.
02 Information We Collect
We collect information in the following ways:
Information you provide directly
- Contact & account data — name, business email, phone number, company name, job title, and login credentials.
- Communications — messages, demo requests, support tickets, and feedback you send to us.
- Content you upload — competitive data, battlecards, documents, and other materials you submit to the Services.
Information collected automatically
- Usage data — pages viewed, features used, clicks, session duration, and referring URLs.
- Device & technical data — IP address, browser type, operating system, device identifiers, and approximate location derived from IP.
- Cookies & similar technologies — as described in Section 5.
Information from third parties
- Integrations — data from tools you connect (such as CRM or communication platforms), with your authorization.
- Public & market sources — publicly available competitive and market signals our platform processes to deliver intelligence.
- Partners & service providers — analytics, enrichment, and marketing partners who help us operate and improve the Services.
03 How We Use Information
We use the information we collect to:
- Provide, operate, maintain, and improve the Services;
- Deliver competitive and market intelligence, enablement content, and related insights;
- Create and manage accounts and authenticate users;
- Respond to inquiries, demo requests, and support needs;
- Send administrative, security, and (where permitted) marketing communications;
- Analyze usage to understand trends and enhance functionality;
- Detect, investigate, and prevent fraud, abuse, and security incidents; and
- Comply with legal obligations and enforce our agreements.
04 Legal Bases for Processing
Where applicable law (such as the GDPR) requires a legal basis, we rely on one or more of the following: performance of a contract with you; our legitimate interests in operating and improving our business; your consent (which you may withdraw at any time); and compliance with legal obligations.
07 Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, including providing the Services, complying with legal obligations, resolving disputes, and enforcing agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.
08 Data Security
We maintain administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, and alteration. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.
09 Your Privacy Rights
Depending on your location, you may have rights to access, correct, delete, or port your personal information; to object to or restrict certain processing; and to withdraw consent. To exercise these rights, contact us using the details in Section 14. We will respond consistent with applicable law and may need to verify your identity.
10 California Privacy Rights
If you are a California resident, the California Consumer Privacy Act (as amended) provides additional rights, including the right to know what personal information we collect and how we use it, the right to request deletion, the right to correct inaccurate information, and the right to opt out of the "sale" or "sharing" of personal information as those terms are defined under California law. We do not discriminate against you for exercising these rights. You may submit a request using the contact details below.
11 International Data Transfers
Grow Scale is based in the United States, and we may process and store information in the U.S. and other countries. Where we transfer personal information across borders, we use appropriate safeguards consistent with applicable law.
12 Children's Privacy
The Services are intended for businesses and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.
13 Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance of the updated policy.
14 Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
5589 Satinleaf Way
San Ramon, CA 94582-5059
United States